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Refund Policy

At Butterfly and Bee Books & Gifts, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.

1. Returns

  • You have the right to return items purchased from us within 14 days of receipt for a refund or exchange.

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. This includes all tags, labels, and any accessories that came with the item.

  • To initiate a return, please contact us at [Your Email Address] with your order number and reason for return. We will provide you with instructions on how to proceed.

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Sale or clearance items (unless they are faulty)

  • Perishable goods (e.g., food items, plants)

  • Personalized or custom-made items

  • Opened or used books, magazines, or media

3. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider's policies.

  • Please note that shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund unless the return is due to a faulty or incorrect item.

4. Exchanges

  • If you wish to exchange an item for a different size, color, or product, please contact us within 14 days of receipt to arrange an exchange.

  • Exchanges are subject to product availability. If the desired item is out of stock, we will offer you a refund or store credit.

  • Please note that the customer is responsible for the cost of return shipping for exchanges unless the item is faulty or incorrect.

5. Faulty or Incorrect Items

  • If you receive a faulty or incorrect item, please contact us within 7 days of receipt with details and photographs of the issue.

  • We will arrange for the return of the faulty or incorrect item at no cost to you and provide a replacement or full refund, including any shipping charges.

6. Return Shipping

  • You are responsible for paying the shipping costs for returning your item, except in cases of faulty or incorrect items.

  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

7. Late or Missing Refunds

  • If you have not received a refund within the expected time frame, please check your bank account again and contact your credit card company or bank. It may take some time before your refund is officially posted.

  • If you have done all of this and still have not received your refund, please contact us at [Your Email Address].

8. Contact Us

If you have any questions or concerns about our Refund Policy or need assistance with a return or refund, please contact us at:

Butterfly and Bee Books & Gifts
High St, Thorpe-le-Soken,
Clacton-on-Sea, CO16 0EA, United Kingdom.

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